1. Using the Intercom Chat Feature
If you're experiencing issues and need help, our support team is here for you! To ensure a smooth and secure process, please follow these steps when contacting our support:
Log In to Your Account: Make sure you are logged into your account on our web app at https://app.languagehood.com/.
Access the Help Center: Open the help center at https://support.languagehood.com/ in the same browser. This allows us to recognize your account and assist you effectively.
Reach Out: Use the Intercom widget in the help center to get in touch with our support team.
Important: For security reasons, if you are not logged into your account or do not access the help center from the same browser, we will not be able to identify your account. This means we cannot provide personalized assistance.
Tip: Provide as much detail as possible about the issue you are facing, including:
Which activity or feature you were using when the issue occurred.
Any error messages you received.
Steps you have already tried to resolve the issue.
3. Support Availability
Our support team is available to help you during the following hours:
Weekdays: 9:00 AM - 6:00 PM (UTC/GMT +3)
We strive to respond to messages outside these hours as soon as possible.
4. FAQs and Self-Help Articles
Before reaching out to our support team, you might find an answer to your query in our extensive FAQ and Help Center:
Visit the Help Center on our website.
Use the search bar to find articles related to your issue.
Browse through the categories for specific guidance on topics such as Account and Billing, Courses and Training, and Using the AI Coach.
5. Important Note About Mobile App Support
Currently, Languagehood does not support in-app purchases or billing-related support directly within our iOS and Android apps. For subscription management, payments, and billing-related assistance, please use our web app on a mobile or desktop browser.
6. Response Time
Our support team typically responds within a few minutes to a few hours during support hours. We appreciate your patience as we work to resolve your issue efficiently.
7. Feedback and Suggestions
If you have feedback or suggestions for improving Languagehood, we would love to hear from you! Use the Intercom chat feature to send us your thoughts, and our team will take them into consideration.
By following these steps, you can quickly reach out to Languagehood’s support team whenever you need assistance. We are here to help you have the best possible learning experience!